Terms and conditions

GENERAL

Wide Open reserves the right to cancel trips, to change itinerarys without prior notice if necessary.

LIABILITY

Wide Open reserves the right to choose routes and change timetables without prior notice if necessary. No liability is accepted for loss or expenses due to delays or changes of arrival or departures of flights or other services, injury, sickness, accident, strikes, damage, weather, or other causes outside our control. The traveller himself has to take care of all such losses and expenses. 

CANCELLATION  POLICY

We understand that travel plans change and we do our best to accomodate our guests. However,
all Bookings for tours with Wide Open carry at least a 10% cancellation fee. This Fee covers our administrative costs of cancelling your booking and payment processing fees. This fee does not apply if Wide Open cancels the booking. Cancellation requests must be made in writing to info@wideopen.is. For the scheduled tours (e.g Snowshoe Delight) we refund 90% when the cancellation is requested 48 hours or more before departure; 50% when the the cancellation is requested between 24 and 47 hours before departure. Cancelations received less than 24 hours prior to departure of the tour will be charged in full. Also ‘No shows’ will be charged 100% of the trip cost. Bookings of private tours and group bookings of 5 or more will be charged 100% of the trip cost if cancelled with less than 48 hours notice. Please note that our tours leave promptly at the departure time and no refund will be provided if you are late. Your tardiness affects the remainder of the group delaying them for an ontime departure and shortening the tour. Please plan accordingly and call us if you have any questions or concerns about driving distances or location. If you cancel a tour due to a 3rd party cause we offer a 80% refund. This condition applies for your flight being delayed or cancelled causing you to miss our tour.  

 

TRAVEL INSURANCE
As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world. 

 

WEATHER AND CONDITIONS

All our trips are weather and condition dependent and we reserve the right to change the itinerary or cancel a trip if we feel conditions are not appropriate. Please keep in mind that the weather changes fast and with it conditions change. Our guides are trained to deal with changing conditions and their number one priority is to deliver a rewarding and safe adventure. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland. Wide Open can eg. decide to offer spikes instead of snowshoes if the terrain is more icy then covered with snow. Our summer trips can also be adversely affected by harsh weather. 

ASSUMED RISK AND OUTDOOR ACTIVITIES
Guests are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with our guidelines and must take proper responsibility for their own actions. All outdoor activities carry inherent risks and Wide Open does not assume any responsibility for accidents that are caused by its guests or that can be traced to the actions of the guests or are caused by factors outside of human control (Force Majeure). With the purchase of your tour you agree to these conditions, understand its implications and accept responsibility for your participation in your tour. 

PRICE

Please notice that the price on the internet can change without notice.

TAXES AND FEES
All prices on the website are including VAT and invoices are issued with VAT.

CONFIDENTIALITY
The seller holds all information from the buyer in relation to the purchase as confidential. Under no circumstances will information be handed to a third party.

INFORMATION REMARK

Wide Open ehf. is the registered owner of www.wideopen.is.

Leifsstaðabrúnum 15, 601 Akureyri, Iceland

Social Security Number: 5512150910

VAT Number: 122672

Phone: 00354 6593992 or 00354 6975383

Email adress: info@wideopen.is

 

 

 

LOGO ROND